Frequently Asked Questions
Everything you need to know about your Origo journey.
What materials are used in Origo shoes?
We prioritize sustainability by using high-quality natural materials including ethically sourced leather, organic cotton, and recycled rubber soles to ensure comfort and durability.
How do I determine my correct shoe size?
Our shoes generally run true to size. We recommend referring to our detailed Size Guide located on each product page, which includes a printable foot measurement chart.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days, and standard shipping usually takes 3-7 business days depending on your location.
Can I return or exchange my order?
Yes, we offer a 30-day return and exchange window for all unworn items in their original packaging. Please visit our Returns Portal to start the process.
How should I care for my Origo shoes?
For leather styles, use a damp cloth and a mild leather conditioner. For canvas or cotton styles, we recommend spot cleaning with cold water and air drying away from direct sunlight.
Do you offer international shipping?
Currently, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.